WELCOME TO VERIFYUP'S WEB PERFORMANCE MONITORING SERVICE (THE "SERVICE"). PLEASE READ THESE TERMS OF SERVICE CAREFULLY, AS THEY CONTAIN THE LEGAL TERMS AND CONDITIONS THAT GOVERN YOUR USE, SUBSCRIPTION AND ACCESS OF THE SERVICE.
This Agreement (the "Agreement" or "TOS") is between VerifyUp and the Customer as applicable. You are the "Customer" under this Agreement if you by clicking or tapping on a button indicating your acceptance of this Agreement, by executing a document that references this Agreement, or by using the Services. If you are an organization, the individual who agrees to this Agreement on your behalf must have the authority to bind you to this Agreement.
1.1 Availability. The VerifyUp Services is provided "as is" and "as available".
2. Customer obligations
1.2 Support Services. VerifyUp may need to access your account in order to deliver support and customer services.
1.3 Changes to Services. VerifyUp continually changes and improves the Services. The Customer's use of any new features and functionality added to the Services may be subject to additional or different terms relating to such new features and functionality. VerifyUp may alter or remove functionality from the Services at any time without prior notice. VerifyUp will inform the Customer of any additional or different terms as set out in Section 7.1.
1.4 Suspension of Services. VerifyUp may limit or suspend the Services from time to time at our discretion (for example, to perform scheduled maintenance). If VerifyUp limits or suspends the Services, we will endeavor to give the Customer reasonable advance notice so that the Customer can plan around it. However, there may be some situations, such as security emergencies, where it may not be practicable for VerifyUp to give advance notice. VerifyUp will use commercially reasonable efforts to narrow the scope and duration of the suspension or limitation as is needed to resolve the issue that prompted such action.
1.5 Third Party Services. If the Customer uses any third party service with the Services (including services which use any application programming interface (API) provided by VerifyUp), the Customer acknowledges that the service may access or use the customer's information. VerifyUp will not be responsible for any act or omission of the third party, including such third party's use of the customer's information. VerifyUp does not warrant or support any such third party service, and the Customer should contact that third party for any issues arising from the Customer's use of the third party service.
2.1 Valid contact information. You must provide a valid email address for your account.
2.2 Accounts. Only one free account per person or legal entity is allowed.
2.3 Illegal activity. The customer is responsible to ensure that the Service is not used for any illegal or abusive purposes.
3. Payment and Billing
2.4 Account Security. The Customer is responsible for maintaining the confidentiality of passwords and any other credentials used to access its Accounts.
2.4.1 The Customer will use commercially reasonable efforts to prevent unauthorized use of the Services and will terminate any unauthorized use of which it becomes aware.
2.5 Privacy. The Customer consents to the transfer, processing, and storage of information on the Customer and its employees including any personal data ("Customer Information") in accordance with this Agreement, including VerifyUp's "privacy policies". The Customer agrees with VerifyUp's privacy policies (https://verifyup.com/privacy.php).
2.4.2 The Customer, and not VerifyUp, is responsible for any activity occurring in its Accounts (other than VerifyUp's direct activity which is not performed in accordance with the Customer's instructions), whether or not authorized.
2.4.3 The Customer will notify VerifyUp promptly if the Customer becomes aware of any unauthorized access or any other breach of security to its accounts.
2.6 Backups. The Customer is responsible for maintaining, protecting, and making backups of all information directly and indirectly processed by the Customer using the Services ("Customer Data") the Customer Data. VerifyUp will not be liable for any failure to store, or for loss or corruption of, the Customer Data or content in an Account.
2.7 Exploit. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service without the express written permission by VerifyUp.
3.1 Customer information. You must provide VerifyUp with accurate customer and billing information and keep this information up to date.
4. Upgrading and Downgrading of Accounts
3.2 Billing. By subscribing to the Service the customer give VerifyUp the right to charge the submitted credit card, or bill the customer via other payment methods, for fees connected with the Service such as renewal fees or fees for extra services.
3.3 Billing cycle. The VerifyUp Service is a subscription service. You pay in advance for each billing cycle on the first day of that cycle.
3.4 Change billing cycle. You can at any time change between different billing cycles. The new billing cycle length takes effect as soon as the new billing cycle begins.
3.5 Renewal. Your VerifyUp account will be renewed automatically until you cancel the Service.
3.6 Extra service fees. The Customer is responsible for all charges incurred related to your VerifyUp account, including any applicable taxes or extra service fees.
3.7 Price Changes. VerifyUp may change the fees charged for the Services at any time, provided that, for any fees billed on a subscription basis, the change will become effective only at the end of the then-current billing cycle of the Customer's subscription. VerifyUp will provide the Customer with reasonable prior written notice of any change in fees to give the Customer an opportunity to cancel auto-renewal on the Customer's subscription before the change becomes effective.
4.1 Changing account type. You can at any time upgrade or downgrade to a different VerifyUp account type inside the VerifyUp control panel. The change to your account type will take effect immediately and apply to all future invoices.
5. Cancellation and Termination of Service
4.2 Billing procedure for upgrade. After an upgrade you will be billed right away for the new subscription (the amount will not be reduced with what you have already paid).
4.3 Billing procedure for downgrade. After a downgrade you will be billed right away for the new subscription (the amount will not be prorated for any unused time on the previous subscription).
5.1 Cancellation. You may at any time cancel your VerifyUp account inside the VerifyUp control panel provided that any past invoices have been paid. VerifyUp does not accept cancellations via email or phone. VerifyUp reserves the right to discontinue the Service at any time after a 30-day notice via email.
6. API Usage
5.2 Termination. In case of any breach of the Agreement by the Customer (including any late or non payment), VerifyUp may terminate this Agreement with immediate effect without any liability to the Customer.
6.1 Availability. The VerifyUp API is provided "as is" and "as available".
7. Changes to Terms of Service
6.2 Throttling. VerifyUp reserves the right to limit the amount of allowed requests to the API (throttling).
6.3 Blocking. VerifyUp reserves the right to block the use of the API entirely for specific accounts or IP addresses if they are deemed by VerifyUp to be using the API in an illegal, abusive or otherwise excessive manner.
7.1 Changes to TOS. Occasionally we may, in our sole discretion, make changes to these Terms of Service. We announce important changes to our TOS upon logging in to your VerifyUp account. The current TOS is always available at VerifyUps webpage https://verifyup.com/tos.php. By continuing to use the Service after those changes are made, you are expressing and acknowledging your acceptance of the changes.
8. Use of Customer's Name and Company Name
8.1 Use of customer name. VerifyUp reserves the right to use your name and/or company name as a reference for marketing or promotional purposes on the VerifyUp.com website and other communication with existing or potential VerifyUp customers. To decline VerifyUp this right you need to email email@example.com stating that you do not wish to be used as a reference.
9. Intellectual Property
9.1 Ownership and Rights. As between the parties, the Customer retains ownership of all intellectual property rights in the Customer Data and its trademarks etc, and VerifyUp retains ownership of all intellectual property rights in the Services.
10. Information Rights and Publicity
9.2 Brand and Trademark. Except as permitted by VerifyUp's brand and trademark use policies, this Agreement does not grant the Customer any right to use VerifyUp's trademarks or other brand elements.
10.1 Processing and Statistics. VerifyUp reserves the right to process and aggregate data for analysis and statistics.
10.2 Publication. VerifyUp will not publish or use identifiable customer data in marketing or any other public purpose without explicit consent from the customer.
10.3 Sharing of data. VerifyUp will not share any Customer Information with any third parties unless VerifyUp:
10.3.1 has Your consent for any Customer Information or any third party's consent for the third party's Customer Information;
10.4 Processing of personal data. When providing the Services, VerifyUp shall, and shall procure that its subcontractors shall:
10.3.2 concludes that it is required by law or has a good faith belief that access, preservation or disclosure of Customer Information is reasonably necessary to protect the rights, property or safety of VerifyUp, its users or the public; or
10.3.3 provides Customer Information in certain limited circumstances to third parties to carry out tasks on VerifyUp's behalf (e.g., billing or data storage) with strict restrictions that prevent the data from being used or shared except as directed by VerifyUp.
10.4.1 at all times take appropriate technical and organizational measures against unauthorized or unlawful processing of personal data; and
10.4.2 shall not transfer any personal data without appropriate consent and clearance and
10.4.3 only process the personal data in accordance with the instructions given by the party responsible for the personal data.
11.1 Customer Data. VerifyUp will store and process Customer Data in a manner consistent with industry security standards. VerifyUp has implemented technical, organizational, and administrative systems, policies, and procedures to help ensure the security, integrity, and confidentiality of Customer Data and to mitigate the risk of unauthorized access to or use of Customer Data.
11.2 Notification of Security Breach. In the event of a security breach that may affect you or anyone using the service, we’ll notify you of the breach and provide a description of what happened. The Customer is responsible to take immediate action on such notification, if necessary, in order to minimize the possible impact of the security breach.
12.1 Definition. "Confidential Information" means information disclosed by a party to the other party in connection with the use of the Services that is marked as confidential or would reasonably be considered as confidential under the circumstances. Customer Data and Customer Information is the Customer's Confidential Information. Despite the foregoing, Confidential Information does not include information that:
13. Contracting Entity
12.1.1 is or becomes public through no fault of the recipient;
12.2 Confidentiality. Each party will:
12.1.2 the recipient of the Confidential Information already lawfully knew;
12.1.3 was rightfully given to the recipient by a third party; or
12.1.4 was independently developed by the recipient without reference to the disclosing party’s Confidential Information.
12.2.1 protect the other party’s Confidential Information using commercially reasonable efforts; and
12.3 Compelled Disclosure. Each party may disclose the other party’s Confidential Information when required by law or legal process, but only after it, if permitted by law:
12.3.1 uses commercially reasonable efforts to notify the other party; and
12.3.2 gives the other party the opportunity to challenge the requirement to disclose.
13.1 VerifyUp. The Service is provided by Fathom Studios LLC and the references to "VerifyUp", "we", "us", and "our" are references to Fathom Studios LLC, a United States company located at P.O Box 932, Monrovia, CA, 91016 USA.
14.1 The Customer will not delegate, subcontract, transfer or assign this Agreement or any of its rights or obligations, without the prior written consent.
15. Other Terms
15.1 Entire Agreement. This Agreement (including any documents incorporated herein by reference to a URL or otherwise), and any sales quote or other sales document prepared for the Customer by VerifyUp referencing this Agreement ("Sales Document") constitute the entire agreement between you and VerifyUp and they supersede any other prior or contemporaneous agreements, terms and conditions, written or oral concerning its subject matter. Any terms and conditions appearing on a purchase order or similar document issued by the Customer do not apply to the Services, do not override or form a part of this Agreement, and are void.
15.2 Precedence. To the extent any conflict exists between them, any sales document provided by VerifyUp prevails over this Agreement, and this Agreement prevails over any additional terms with respect to the Services not approved by VerifyUp in writing.
15.3 Force Majeure. Neither VerifyUp nor the Customer will be liable for inadequate performance to the extent caused by a condition (for example, natural disaster, act of war or terrorism, riot, governmental action, or internet disturbance) that was beyond the party’s reasonable control.
15.4 Independent Contractors. The relationship between VerifyUp and you is that of independent contractors, and not legal partners, employees, or agents of each other.
16.1 Disclaimer. VerifyUp gives no warranties regarding the correctness of the data collected with the Service or any potential corruption or loss of such data.
16.2 Third party. VerifyUp may use third party vendors and hosting partners to provide the necessary hardware, software, networking, and related technology required to run the Service. VerifyUp is not responsible for any failures attributable to third parties.
17.1 Warranties. Each party represents and warrants that:
18. Limitation of Liability
17.1.1 it has full power and authority to enter into this Agreement; and
17.2 Embargoes. The Customer represents and warrants that it is not barred by any applicable laws from being supplied with the Services. The Services may not be used in any country that is subject to an embargo by the United States or European Union applicable to the Services. The Customer will ensure that:
17.1.2 it will comply with all laws and regulations applicable to its provision or use of the Services, as applicable.
17.2.1 it does not use the Services in violation of any export restriction or embargo by the United States; and
17.2.2 it does not provide access to the Services to persons on the U.S. Department of Commerce's Denied Persons List or Entity List, or the U.S. Treasury Department's list of Specially Designated Nationals.
18.1 Liability. You expressly understand and agree that VerifyUp shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if VerifyUp has been advised of the possibility of such damages), resulting from e.g. (but not limited to):
18.1.1 the use or the inability to use the VerifyUp service;
18.2 Responsibility of decisions. Any decisions or claims you make based on data from the VerifyUp Service are your sole responsibility. VerifyUp shall not be held liable for any such decisions or claims.
18.2 Damage and losses. In no event shall VerifyUp's total liability to you for all damages, losses, and causes of action (whether in contract, tort (including, but not limited to, negligence), or otherwise) exceed the amount paid by you, if any, for using the Service during the 12 months preceding the event causing the loss.
18.1.2 the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the VerifyUp service;
18.1.3 unauthorized access to or alteration of your transmissions or data;
18.1.4 statements or conduct of any third party on the VerifyUp service; or
18.1.5 any other matter relating to the VerifyUp service.
19.1 Indemnification. You agree to indemnify, defend and hold harmless VerifyUp and its officers, directors, employees, consultants and agents from any and all third party claims, liability, damages and/or costs (including, but not limited to, attorney fees) arising from your use of the VerifyUp Service, your violation of the TOS or your infringement, or infringement by any other user of your account, any intellectual property or other right of any person or entity.
20.1 Competent authority. If any part of this Terms of Service would be determined by any competent authority to be invalid, unlawful or unenforceable, the remainder of the Terms of Service shall continue to be valid and enforceable to the fullest extent permitted by law.
21.1 Governed law. This contract shall be governed by the substantive law of the United States where VerifyUp its domicile.
21.2 Dispute. The U.S. District Court Southern District of California shall solve any dispute, controversy or claim arising out of or in connection with this contract, or the breach, termination or invalidity thereof. Notwithstanding this, VerifyUp will be entitled to enforce any infringement of VerifyUp's intellectual property and any non-payment of fees due to VerifyUp in the courts of any jurisdiction in which such infringement is occurring or in which the Customer is incorporated.